General Conditions of Sale

General Conditions of Sale

These General Conditions of Sale will be applied to the commercialization of the products included in any of the pages of mocosa.es (from now on, the SITE), together with the Conditions of Use that the USER admits to knowing and accepts, which may be consulted in these terms of use.

Sales contract

The legal and fiscal owner (that is, who makes the sale) mocosa.es is CASMAR95 S.L., with tax identification number (NIF) B81752842 and domiciled at C / Del Porvenir 15 – 28028 – Madrid, Spain.

When a USER places an order on the SITE, he is declaring that he is of legal age according to Spanish legislation (18 years) and accepting these General Conditions of Sale, formalizing this contract when the USER receives an email from the administrators of the SITE confirming the order. Once the administrators of the SITE certify the payment of the amounts corresponding to the products included in the order, the USER will receive another email confirming the purchase.

Purchase procedure

To buy at mocosa.es you must choose the products you want to buy, selecting colors and sizes, when possible, and add them to your shopping cart using the corresponding button. Orders are subject to verification and acceptance by mocosa.es. Once the check has been carried out, an email will be sent confirming the order and shipment or the denial of the same if it is detected that there is no stock of any of the items ordered.

Once the order is finished, you can select the means of payment. You must provide us with the personal data necessary to register on the web and process your order, the treatment of which will be carried out in accordance with the provisions of clause 5 of these general conditions.

Price and method of payment

The prices indicated on the web include the Value Added Tax (VAT) or other corresponding indirect taxes. Payment is made 100% securely by credit or debit card (Visa, Mastercard, 4B, Maestro, American Express).

Term and price of transport.

For orders within the national territory the shipping cost is free (for orders over € 100). For lower orders the shipping costs will be € 6, and the maximum delivery time from the departure of the order from our warehouses is:

Peninsula: three (3) business days.
Canary Islands, Balearic Islands, Ceuta and Melilla: ten (10) business days.
For international orders, shipping costs will be € 15, and the maximum delivery time will be (15) fifteen to (20) twenty business days from the departure of the order from our warehouses.

Once the order leaves our warehouses, the customer will receive an email notifying him of the shipment.

Orders will be sent to the delivery address that the Customer indicates when making the purchase. mocosa.es is not responsible in the event that the delivery address is incorrect or incomplete

Right of withdrawal.

In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, and other complementary laws, the buyer has a period of 14 days, counted from the receipt of the product, to withdraw from the contract without the need to indicate the reasons.

The steps to follow to proceed with a return are:

You can fill in the withdrawal form provided on this website.
You can send us the completed form to info@mocosa.es requesting the return.
Send the product to the address Mocosa C / Del Porvenir 15 – 28028 – Madrid -Spain. The return costs are paid by the customer, and the return will be made by the means of their choice; however, mocosa.es will provide the buyer, at their choice, with a fast and safe means of return.

The items must be in perfect condition, keep their original packaging, as well as all their labels and accessories. Therefore, items that have been returned incomplete, damaged, used or dirty will not be refunded and will be made available to the sending Customer and forwarded postage due.

mocosa.es reserves the right to reject any return that does not meet any of the aforementioned conditions. The item will be under the responsibility of the customer until it is received in our warehouses.

Modification of the General Conditions of Sale

The SITE reserves the right to make changes at any time to its website, its policies and its terms and conditions, including these General Conditions of Sale. The USER will be subject to the policies, terms and conditions in force at the time they place their order, unless, by law or requirement of public authorities, changes must be made to them (in which case these changes are could apply to any order placed previously). If any of these conditions is declared invalid, null or ineffective for any reason, that condition will be understood to be excluded without affecting the validity of the rest of the General Conditions of Sale.

Our data

mocosa.es is owned by CASMAR95 S.L., whose tax data are the following:

Company name: CASMAR95 S.L.

CIF: ESB81752842

Address: C / Del Porvenir 15 – 28028 – Madrid – Spain

Phone: 659161881

e-mail: info@mocosa.es